Your Questions, Answered.
Have questions about Virtual Look & Parent Look? Discover how our apps work to keep you safe, alert your loved ones, and give you peace of mind.
Is Virtual Look & Parent Look the same application?
No, they are two different applications. Virtual Look is your digital safety partner installed on your phone. Parent Look is the companion app that your family and friends use to receive your emergency alerts.
Do I need to download both applications?
No. The person who needs protection installs Virtual Look on their device. Your parents or loved ones (your guardians) will download Parent Look on their phones to receive your alerts.
Do I have to pay for both applications?
No, you only need a subscription for the Virtual Look app. The Parent Look app is completely free for your guardians to download and use.
Is downloading Parent Look necessary?
For the Freemium version, Parent Look is not needed, as alerts are sent via SMS. For the full Premium experience (including live location tracking and in-app siren alerts), your guardians will need to download the free Parent Look app.
Why choose the Premium version over Freemium?
The Freemium version offers a basic, one-time SMS alert. The Premium version unlocks the full power of Virtual Look, including unlimited alerts, live location tracking in the Parent Look app, and automated triggers, providing comprehensive and continuous protection.
Will the apps drain my battery?
No, both apps are highly optimized for low power consumption. Virtual Look is very efficient, and Parent Look uses minimal battery as it only becomes active when receiving an alert.
What are the main benefits of Virtual Look?
It saves critical time in an emergency. Instead of fumbling to type a message, you can get help instantly with several hands-free and discreet triggers:
- Voice Activation: Say a keyword like "help" or "danger" (even if the screen is off) to instantly send an alert.
- Button Activation: Press the volume buttons in a secret sequence to trigger an alert from any state (locked or unlocked).
- Low Battery Alert: If your battery drops below 5%, the app automatically sends your last known location to your guardians.
Why is this better than sharing my location on a chat app?
Social media location sharing is manual, slow, and requires you to be calm and have time. In a real emergency, panic can make simple tasks impossible. Virtual Look works silently and instantly in high-stress moments, alerting your loved ones when you can't manually ask for help.
Do I need to keep the Virtual Look app open?
No. Once set up, Virtual Look works silently in the background 24/7. It will protect you whether your screen is locked, on, or off, even if you clear it from your recent apps.
Does the Parent Look app need to be open to receive alerts?
No. After the initial setup, Parent Look works in the background. Your guardians will receive all your alerts, location updates, and the audible siren instantly, even if the app is closed.